@book{41007,
	author = {Zapatero Álvarez, Ana Isabel.},
	title = {Atención básica al cliente :},
	publisher = {Editorial CEP S.L.,},
	year = {2013.},
	series = {Formación para el empleo},
	address = {Madrid :},
	note = {Contiene índice.},
	url = {https://elibro.net/ereader/politecnicointernacional/50734}
}