@book{42704,
	author = {Prats Darder, Pau. and e-libro, Corp.},
	title = {Métodos para medir la satisfacción del cliente},
	publisher = {AENOR,},
	year = {2010.},
	series = {Conocer},
	address = {Madrid :},
	url = {https://elibro.net/ereader/politecnicointernacional/53565}
}