@book{55481,
	author = {López-Fresno, Palmira. and e-libro, Corp.},
	title = {Gestión de las reclamaciones},
	publisher = {AENOR,},
	year = {2011.},
	address = {Madrid :},
	url = {https://elibro.net/ereader/politecnicointernacional/53574}
}